sales@ecclestons.com   0121 683 0300


Privacy Statement and GDPR

This privacy notice tells you about the information we collect from you when you make an enquiry to us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Eccleston & Hart Ltd., 804 Kingsbury Rd., Erdington, West Midlands. B24 9PS. You can contact us by post at the above address, by email at sales@ecclestons.com or by telephone on +44 (0)121 683 0300.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

If you make an enquiry, we ask you for your name, address, contact telephone number, email address.

Why do we collect this information?

We need this information so that we can quote you correctly. If you choose to order from us and choose to pay by credit/debit card, we will use your information to verify your payment details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your enquiry and delivery.

We require this information in order to process your payment, deliver your goods and fulfil our contract with you.

If a payment is made by credit/debit card, this is keyed into the WorldPay credit card terminal and is not kept.

What do we do with your information?

Your information (credit/debit card information is not kept) is stored in our order processing system which is based within the European Union.

We use third-party couriers to deliver your goods and we share with them your name, address and telephone number in order to complete the delivery.

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

Unless you create an account with us, we keep your order information for ten years after purchase. Your personal information associated with the order will then be removed.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Your privacy is of great importance to us and all details given are not released to third parties except for the use of cookies on our site which are used in two ways.

Cookies are short pieces of data that are sent to your computer when you visit a site

The cookies that are sent to your PC are from google analytics

checkout.google.com (cross domain)

Type - S and _utmb

These are used to analyse the type of word or phrase used to find our site, which we can then check to see if this was successful and you stayed on the site or left to find a site with the information you required.
Using this information, we make sure that your browsing experience gives you exactly what you require from our site and that we thus do not waste your time looking at information you do not require.
This information is not given to third parties except for web/google optimisation.

The Web Shop also uses the following cookies.

Type - osCsid, _utma, _utmc, NID which are used to keep the goods in your shopping trolley while you browse and for the overall running of the shop.

The S cookie is from Google as per the above explanation.

We use a 128bit Secure Sockets Layer (SSL) encryption in the shop when your address and details are entered which are only used within the company and not released to third parties.
Payments are handled by PayPal or Credit Card via WorldPay Portal, we do not hold credit card details for these transactions .